Privacy Policy

Northern Standard Heating & Air (“we,” “our,” or “us”), located at 1457 McAfee St, St. Paul, MN 55106, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us for service.

1. Information We Collect

When you use the contact form on our website, we collect the following personal information:

• •Name — to address you personally and identify your inquiry
• •Email address — to respond to your inquiry via email
• •Phone number — to contact you by phone or text regarding your request
• •Message content — the details of your inquiry or service request

We may also collect non-personal information such as browser type, device type, and pages visited through analytics tools (see Section 5 below).

2. How We Use Your Information

The personal information you provide is used solely to serve you. Specifically, we use it to:

• •Respond to your inquiries and service requests
• •Schedule HVAC service appointments
• •Send follow-up communications related to your service, including appointment reminders, estimates, and satisfaction follow-ups
• •Contact you by phone, email, or text at the number or address you provided

By submitting our contact form, you consent to being contacted by Northern Standard Heating & Air via phone, email, or text. Standard message and data rates may apply for text communications.

3. We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing or any other commercial purposes. Your information is used exclusively for the purposes described in this policy and to facilitate the HVAC services you have requested.

4. Data Deletion Requests

You have the right to request deletion of your personal data at any time. To submit a deletion request, please email us at northernstandardheatingandair@gmail.com with the subject line “Data Deletion Request.” We will process your request and confirm deletion within 30 days.

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site usage. In the future, we may integrate analytics tools (such as Google Analytics) that collect anonymized data about site traffic and usage patterns. These tools do not collect personally identifiable information without your consent.

You may disable cookies through your browser settings. Note that disabling cookies may affect certain site functionality. By continuing to browse our site, you agree to our use of cookies as described in this policy.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Minnesota Consumer Data Privacy Act (MCDPA)

We are committed to complying with the Minnesota Consumer Data Privacy Act (MCDPA), effective July 31, 2025, to the extent it applies to our operations.

What we collect: Name, email address, and phone number via our contact form. This data is used solely to respond to service requests — it is never sold, shared for marketing, or used for targeted advertising.

Your rights under MCDPA: If you are a Minnesota resident, you have the right to:

• •Access the personal data we hold about you
• •Correct inaccurate personal data
• •Request deletion of your personal data
• •Opt out of the sale of your data (we do not sell data)

To exercise any of these rights, contact us at northernstandardheatingandair@gmail.com. We will respond within 45 days.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website following any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: